Key Account Manager Countdown For This Job :

Job Description

Position Title: Key Account Manager

Department: Sales / Business Development

Reports To: National Sales Manager 

Location: Delhi/ Mumbai/Chennai/Kolkatta

Employment Type: Full-time

Position Summary:

The Key Account Manager (KAM) for Security & Surveillance Products is responsible for developing and managing strategic customer accounts in sectors such as enterprise, government, real estate, education, and retail. The role focuses on promoting and selling a portfolio of electronic security solutions including CCTV, access control, intrusion detection, and video management systems. The KAM will drive revenue growth by providing tailored solutions, maintaining long-term relationships, and ensuring high levels of customer satisfaction.

Key Responsibilities:

Account Management & Sales

• Identify, develop, and manage key accounts in targeted industry segments.
• Act as a primary point of contact for key clients to address needs, propose solutions, and resolve issues.
• Develop account strategies to achieve sales targets and maximize market penetration.
• Maintain and grow revenue from assigned key accounts through regular engagement and upselling/cross-selling.

 Solution Selling

• Understand customer needs and propose suitable security and surveillance solutions.
• Collaborate with pre-sales and technical teams to create customized system designs and proposals.
• Conduct product demos, technical discussions, and commercial negotiations.

 Market Intelligence

• Keep updated with industry trends, competitor activities, and customer developments.
• Provide feedback to product and marketing teams to enhance offerings and competitiveness.

Project Coordination

• Coordinate with internal departments (logistics, technical support, finance) for smooth execution of orders and projects.
• Track project milestones and ensure timely delivery and installation.

Qualifications & Skills:

Education:

• Bachelor’s degree in Electronics, Engineering, IT, or a related field (preferred).
• MBA or PG in Sales/Marketing is a plus.

Experience:

• 3–6 years of experience in B2B sales or account management, preferably in security/surveillance, ELV systems, or allied industries.

Technical & Sales Skills:

• Strong understanding of CCTV, access control, video analytics, and networking concepts.
• Experience working with system integrators, consultants, or government bodies is advantageous.
• Excellent communication, presentation, and negotiation skills.
• Proficient in CRM tools, MS Office, and report preparation.

Key Performance Indicators (KPIs):

• Revenue growth from key accounts
• Customer retention and satisfaction
• Number of new opportunities created within existing accounts
• Project delivery timelines
• Payment collection efficiency