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Lead 2 connect
Noida
Lead 2 connect
Job Description
Responsibilities:
- Lead and mentor a team of sales agents to achieve targets in an international BPO environment.
- Monitor team performance, provide coaching, and drive sales conversions.
- Handle escalations, resolve customer concerns, and ensure high service quality.
- Conduct daily briefings, training sessions, and performance reviews.
- Track and analyze sales metrics, ensuring compliance with company policies.
- Collaborate with management to develop sales strategies and improve processes.
- Motivate the team to maintain productivity and meet KPIs.
- Achieve their self target as well.
